Fast phone support for Australian home & small business connections

Get step-by-step help for setup, troubleshooting, bill queries, transfers and hardware checks. Our trained Australian-based agents will guide you on the phone — no technical jargon, just clear instructions so you can get back online quickly.

Home Internet Setup

Router setup, Wi‑Fi optimisation, device connections and speed checks.

Move & Activation Help

Assistance with relocations, plan activations, and porting your number.

Billing & Plan Guidance

Understand your bill, plan features, and get suggestions for better value.

1. Call our helpline

Press the green Call button on the right or dial our toll-free number.

2. Verify & describe

We ask a few verification questions, listen to the problem and note your device and plan type.

3. Guided resolution

We walk you through checks and settings — most issues are fixed during the call.

What we help with

Our team provides friendly, step-by-step phone assistance for common home and small business telecom problems. We do not change your carrier on our own — we provide instructions and support you through any processes.

Frequently asked questions

Are you the official network provider?: No. We are an independent third‑party support service. See the full legal disclaimer below for details.
Will you request my password or bank details?: No. We will never ask for your online banking password, full account numbers or security PINs. We may ask for the last 4 digits of an account number for verification only.
Can you change my plan for me?: We can explain options and the steps to change a plan, but any plan change will require your explicit consent and often the carrier's verification process.
How much does a call cost?: Our number is toll-free within Australia. Standard mobile carrier call rates may apply if calling from a mobile in some cases — check with your carrier.

Helpful guides

Fix intermittent Wi‑Fi drops — steps to reboot & reposition your router.
Set up a new NBN connection — what to check before and after activation.
Troubleshooting speed issues — what to test and when to escalate.

Testimonials

"Saved me hours — agent guided me through a router reset and my home network was back online within 20 minutes." — S. Mitchell, Melbourne

This Privacy Policy applies to services provided by KHAN TKZ PTY LTD (ABN 54668178836), located at 127 Minto Road, Minto NSW 2566, Australia. We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy principles.

We collect personal information necessary to provide technical assistance and advisory services, including contact information, service-related details, and troubleshooting information. Personal information is only used for service delivery, record keeping, lawful compliance, and customer communication. We do not sell, lease, or trade personal information to third parties. Information may be disclosed to service partners where required for service fulfilment and only with customer consent, or where required by law.

Data is stored securely and retained only as long as reasonably necessary for service and compliance purposes. Customers may request access to, or correction of, personal information by contacting: info@helpdeskau.com.

Terms and Conditions

These Terms govern the use of advisory and support services provided by KHAN TKZ PTY LTD (ABN 54668178836). By using this service, you acknowledge and agree to the following:

The service is independent and not affiliated with any telecommunications carrier or network operator.

Information and guidance provided is based on publicly available service details and customer-provided information.

Customers remain responsible for decisions regarding service providers, plan selection, and contractual commitments.

Support services may incur fees, which will be disclosed prior to service delivery where applicable.

We are not responsible for outcomes arising from inaccurate, incomplete, or withheld information provided by customers.

For disputes, inquiries, or billing-related matters for official telecommunications accounts, customers must contact their respective provider directly.