1. Services
We provide remote technical support for Wi-Fi, router, and general home-network issues. We do not represent or act on behalf of any provider.
2. No Guarantee of Provider Services
We cannot restore provider networks or fix provider infrastructure. When an outage is likely, we will inform you promptly.
3. Remote Access & Security
Remote sessions occur only with your consent. End the session at any time.
4. Pricing & Payment
Fees are listed on the Pricing page or provided before work begins.
5. Refunds
If we cannot provide value during the Quick Fix, we will waive or refund that fee. See Refund Policy.
6. Limitation of Liability
To the maximum extent permitted by law, HelpDeskAU is not liable for indirect or consequential losses.
7. Acceptable Use
You agree not to request unlawful activities or misrepresentation.
8. Changes to Terms
We may update these Terms; continued use indicates acceptance.
Contact: support@helpdeskau.com
What are the Terms of Service for Help Desk?
Review our comprehensive Terms of Service to understand the scope of technical support, usage policies, and your rights as a user.
What services does Help Desk provide?
We offer expert technical support including troubleshooting, remote assistance, and guidance for various software and hardware issues.
Are there any limitations to the support provided?
Support is limited to services outlined in our agreement; some issues may require on-site assistance or external provider involvement.
What is the refund policy at Help Desk?
Refunds are processed based on service eligibility; please refer to our detailed refund terms for specific conditions.
How does Help Desk ensure remote access security?
We implement strict security measures and protocols to protect your data during remote support sessions.
Commitment to Exceptional Support
Here we explain our service guarantee, emphasizing quick issue resolution and an easy refund policy to provide confidence and complete satisfaction.