Understand Help Desk’s Commitment to Customer Satisfaction
Quick Fix (up to 15 min): If we can’t provide value, we’ll waive or refund this fee.
What is your refund policy?
Discover answers to common questions about refunds, session cancellations, and service interruptions to assist you efficiently.
Standard/Advanced Sessions: Pro-rated refunds when issues are outside our control and no useful work was delivered.
Yes, refunds are available if you request within 14 days of the session date.
Are advanced session refunds handled differently?
Advanced session refunds require a 48-hour notice prior to the scheduled time.
Outages: We don’t charge for confirmed provider outages beyond a brief diagnosis.
If an outage occurs, we offer full refunds or rescheduling options.
How to Request: Email support@helpdeskau.com with your session date, phone number, and summary.
Submit your refund request via our contact form or customer support email.
Clear Commitment to Your Complete Satisfaction
Explore our refund policy emphasizing quick solutions and straightforward refund procedures to keep your experience smooth and reassuring.