Cancellation & Refund Policy

At helpdeskau.com, we value fairness and transparency. This Cancellation & Refund Policy outlines when you can request a cancellation or refund for services purchased through us, in compliance with Google Ads policies and Australian Consumer Law (ACL).

1. Service Cancellations

You may cancel a scheduled service before it begins by contacting us via phone or email. Once a service session has started, cancellations are no longer possible.

2. Refund Eligibility

• Refunds may be provided if you were charged incorrectly or if the service was not delivered as promised.
• No refunds apply once the full service has been completed and delivered successfully.
• Refund requests must be made within 7 days of the service date.

3. Non-Refundable Items

Standard call charges from your phone carrier are not refundable, as they are billed directly by your provider.

4. How to Request a Refund

To request a refund, please contact us with the following details:

• Your full name
• Service date and description
• Reason for cancellation or refund request

We will review your request and respond within 5 business days.

5. Consumer Rights

This policy does not replace your rights under Australian Consumer Law. If a service is not delivered with reasonable care, skill, or as described, you may be entitled to a remedy under the law.

6. Contact Us

If you wish to cancel a service or request a refund, please contact us:

helpdeskau.com Pty Ltd
📍 Address: 127 Minto Road, Minto NSW 2566, Australia
📧 Email: support@helpdeskau.com
📞 Phone: 1800 011 577

Disclaimer: helpdeskau.com is operated by KHAN TKZ PTY LTD (ABN 54668178836). We are an independent third-party support provider offering general assistance and troubleshooting guidance for telecom users in Australia. We do not have any affiliation, partnership, endorsement, or official relationship with any telecom company, carrier, or service provider. All brand names, trademarks, and logos that may appear on this website are the property of their respective owners and are used strictly for descriptive or informational purposes only. For official information, services, or support, please visit the website of your respective telecom provider.